Help middle is a premium plugin for peepmatches script, so this plugin not working alone, you can purchase peepmatches script first from HERE . Help middle plugin allows you to give help to your web site’s primarily based on peepmatches customers,
Our help middle include 2 help methods : 1- Superior data base, to jot down all help articles to information your customers in how they will use your web site and answering questions as in your person’s thoughts . 2- A wise help tickets system, so your person’s can open a help ticket to be in contact together with your web site’s admin’s, you and your employees can reply this ticket and resolve the difficulty for the person .
Why this plugin is necessary to your web site primarily based on peepmatches script ?
All fashionable networks like fb, twitter and badoo …and many others, present customers for help, additionally needless to say not all folks be a conversant in your web site from first time, so you’ll face numerous questions out of your customers for points and account issues, so this plugin make it simpler and allow you to to save lots of time by writing your personal data base, and be knowledgeable and make your personal assist desk .
1- Person interface
Trendy and responsive design
Purposeful data base
Dynamic article search
Fast assist in web site header like fb
Help tickets system
Web site notifications for admins and ticket proprietor for brand new opened tickets and ticket replace
E-mail notifications if the person not logged to the location for a time
Ticket statuses ( Opened, seen by a employees, answered and closed )
Ticket proprietor can shut resolved tickets
Ticket proprietor can reopen a ticket once more
and way more …
1- Adminstration interface
Add articles classes ( use fontawesome codes if you need icons present with classes in help middle index web page ) .
Add tickets classes
Add many departments for tickets system
Add admins for each division ( earlier than make a division admin you must give this person admin permission to login to admin board ).
supper admin can view and reply all opened tickets
View tickets and reply by division
Tremendous admin and division’s admin can shut resolved tickets
Tremendous admin and division’s admin can delete tickets eternally