Greatest Help System is self-hosted assist ticket utility.It deal with assist ticket, handle electronic mail ticket, gather any cost by paypal. It has simple installer so that you don’t want any programming ability. We’ll hold replace reqularly and it has auto replace function.
Simple Internet Installer: Simple to make use of step-by-step installer wizard will allow you to set up get your service up and working inside minutes. Requires no programming abilities.
Information Base : All website are full of data article. If any customer missed any data then it can counsel all the time on ticket opening. So it reduces ticket quantity.
Electronic mail to Ticket : Tickets may be created by merely sending an electronic mail. Ticket responses may also be created by replying to the identical electronic mail.
Person suggestions:Feedbacks are collected by particular emails despatched out to person with a like and a dislike button. These buttons hyperlink to a suggestions type which the customers can use to supplied their detailed suggestions.It’s a novel function of this utility.
Proactive Search:Simple to make use of search – good search engine can discover related articles even with spelling errors
Timezone Management: It’s one other distinctive function of this utility. It auto management the timezone based mostly your person’s IP. Meaning person will see person’s timezone time and Admin will see admin’t timezone time.
Extremely Secured: Uploaded file safety, CSRF safety, boot drive safety, admin person login failure auto backoff, auto suspicious IP block. It’s also possible to manally block any ip or launch any ip.
Class-wise Customized Fields: You’ll be able to set class clever custome subject on ticket creation. We all know all subject are usually not appropriate for all class so we will add subject for all class or for indivisual class. You’ll be able to add envato buy key verification enter field as nicely.
Social Community Integration : It has Google,Fb, Twitter,LinkedIn, GitHub and Yahoo person’s login module. You’ll be able to select all of any. It has a pleasant management panel for social community integration.
Personalized Fee : It’s a really helpful function.You’ll be able to set a cost of any quantity for any service (i.e., internet hosting payment, upkeep charges) from on any ticket when required.
Envato module integration : Product code verification and assist length checks with envato API.
A number of Textual content Editors:Use the wealthy textual content editor of your selection.
Customizable Roles and Privileges: Create person teams with roles and privileges of your selection and add the meant customers to the group. You have got full management your utility. You’ll be able to create any named position with any privileges.
Further Menus : Create your personal custom-made menus by the admin panel
Simple Customizable Electronic mail Templates and Canned Message: Modify pre-existing templates to ship emails to clients. we don’t wish to say a lot on it, Our hardly request to see as soon as in stay preview then you will note how simple it’s.
Simple Customizable Canned Message : It additionally identical as electronic mail template. Really easy to design or write any canned message.
Bulletins or notifications : Create bulletins or notifications for guests or admin customers or each with begin time and finish time. Typically you could wish to show any message to your customer then you need to use it.
A number of Theme & Any App Shade : It has a number of theme and you’ll select any colour of that theme. We’ll design many theme in future time to time in future model. It has auto replace function so you’re going to get all theme in future.
Handle File Add : Restrict file add with measurement and sort. And one other distinctive function is all uploaded file solely accessable by admin person and solely that person who’s uploaded. So nobody can obtain any non-public file if they’ve the file direct hyperlink too.
Auto Replace System: You’ll get a notification with replace particulars when updates comes, then you definitely simply have to press a button to replace. Thats it.